Duties and Responsibilities: - Assist eCommerce customersusing multiple channels as assigneddepending on the need(incoming telephone calls, chat, in the future emails and social media as well) - Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customerswithin the time limits - Use cheat sheets,guides andprotocolsprovided during the training - Ensure customer satisfaction and provide professional customer support - Identify when the issue should be re-assigned to another department - Collaborate with other agents or teams in case of more complex cases - Document each action taken in a CRM system in detail. Requirements - Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)



- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users - A resourceful and stress-resilient personality that can adapt and remain calm in all situations - Good listening skills and ability to empathize with others - Ability to solve issues in a timely manner - Ability to work independently while being a team player at the same time - Ability to cover shift rotation and be on time at the office. - Be part of a dynamic and creative team with a positive and friendly atmosphere - Guidance and tools to reach your full potential #J-18808-Ljbffr

📌 Dutch Customer Service Advisor (Benalmádena)
🏢 Intersoft Team
📍 Benalmádena