WHO WE ARE Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers integral revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. MISSION OF THE ROLE We are seeking an experienced Floor Manager with a native/bilingual level in English and French to join our team in Konecta Barcelona RESPONSIBILITIES * Team Management:



Supervise and motivate a large team of 10 supervisors, fostering a positive and productive workplace culture. * Service Quality: Ensure performance targets are consistently met while maintaining excellent service quality. Provide continuous performance updates to clients. * Performance Monitoring: Analyze key performance indicators (KPIs) and monitor team results, applying innovative strategies to drive continuous improvement. * Training & Development: Support the professional growth of team members through ongoing coaching and development. * Workflow & Request Management: Ensure optimal distribution of tasks and client requests, guaranteeing seamless daily operations. * Cross-Functional Communication: Maintain regular communication with other team leaders and upper management to ensure alignment on objectives, and deliver clear, consistent direction to all team members. * Problem-Solving: Act as a go-to person and reference for the

📌 Platform Manager (Cataluña)
🏢 Grupo Konecta
📍 Cataluña