We are looking for a Customer Service Representative to join our team and support an automotive technology product used in the United States. Our client develops an automotive diagnostic device connected to a mobile app, allowing users to access real-time vehicle information, report issues, and receive support directly from their smartphones. As a CSR, you will play a key role in this experience by helping users understand what's happening with their vehicle and guiding them through the next steps. This is NOT a sales role. It is a customer support position, focused on handling calls, creating tickets, providing follow-ups, and resolving issues. 100% on-site position at WeWork - Av. Las Américas, Country Club. Responsibilities * Serve as the first point of contact for U.S.-based users via phone, email, and chat * Assist customers when there is an issue with their vehicle or diagnostic device * Resolve issues during the call when possible; otherwise,



create and manage tickets for other teams * Clearly explain next steps and follow up with users until resolution * Document interactions and feedback in the CRM system * Collaborate with technical and support teams to resolve complex cases * Provide product guidance and onboarding support when needed * Share customer insights to help improve the product and support processes * 3+ years of experience in customer service or customer support * Experience supporting U.S.-based customers (preferred) * Strong communication and problem-solving skills * Comfortable handling calls and explaining technical or product-related topics * Experience using CRM or ticketing systems * Strong organizational skills, attention to detail, and ability to multitask * Availability to work on-site at WeWork (Av. Las Américas, Country Club) * Open to a contractor arrangement (initially without benefits) * Occasional schedule flexibility if required #J-18808-Ljbffr

📌 Customer Service Representative (Castilla-La Mancha)
🏢 Salvo Software
📍 Castilla-La Mancha