If you are a caring, organized, and proactive person, we want to talk with you We have an immediate opening for a full-time Customer Care Specialist who will be the warm and reliable voice for our customers. About Us: We are Cornet Barcelona, an international luxury glassware company, and El Tribut, a renowned restaurant in the heart of Barcelona. We have big ongoing projects together. We're a team that is focused on continuous professional and personal growth. You'll be working in a diverse, culture-focused team, surrounded by dedicated and growth-driven people. About You: * Naturally patient and kind * Have genuine empathy with people * A team player and able to take direction * Love solving problems and helping people * Treat customers well not because you have to,



but because it is the right thing to do * A self-starter and can work on your own with minimum supervision * Capable of remaining calm and efficient under stress - we receive a lot of emails and inquiries during the holiday season What you will do: * Respond to customers through emails, WhatsApp chats, phone calls, and social media comments/ direct messages. * Answer customer reviews, thanking customers for positive reviews and handling complaints with care. * Resolve inquiries, order issues, delivery concerns, and any other related experience issue Qualifications: * Bachelor's degree in communication, human resources, marketing, business, or a related field. * Previous experience in customer service or customer support. * Fluent in Catalan, Spanish, and English, both written and spoken. * Proficient in MS Word, Google Docs, email, and grammar. * Requisitos de informática: No indicado * Contrato de trabajo: Contrato fijo * Jornada de trabajo: Horario de Mañanas y tardes #J-18808-Ljbffr

📌 Customer Care Specialist (Cataluña)
🏢 Cornet Barcelona
📍 Cataluña