Job Title Digital Assist (Concierge Desk) Representative (English / French / Italian / Spanish / Turkish - speaking) MI03 Job Description At Concentrix, we are hiring a Digital Assist (Concierge Desk) Representative to support partners within a general Microsoft program. This is a dynamic role combining technical support, partner enablement, and marketing execution, where you will help partners remove blockers, adopt Microsoft solutions, and drive go-to-market success. What You Will Do - Manage and resolve partner support tickets across multiple domains - Troubleshoot pre- and post-sales issues (deployment, licensing, imaging) - Provide 1:1 coaching and guidance to partners - Escalate complex cases to Microsoft internal teams - Support Microsoft Authorized Refurbisher (MAR)



partners - Remove operational and commercial blockers - Deliver monthly partner calls and communications - Capture and share partner feedback for continuous improvement - Enable partners to adopt Microsoft marketing programs - Package ready-to-use campaign materials - Deliver campaign updates and performance insights - Support partner marketing capability development What You Will Deliver - Ticket management and resolution within SLA (FRT - Weekly and monthly operational reporting - Knowledge base contributions and documentation - Partner communications and enablement sessions - Campaign packs and GTM enablement materials - Performance insights on adoption and engagement What We Are Looking For - Experience in technical support, helpdesk, or partner support roles - Strong problem-solving and troubleshooting skills What’s in It for You - Work on a globally recognized Microsoft program - Exposure to technical, sales, and marketing functions - Career growth opportunities within Concentrix - Collaborative and international environment - Full time (39h/week) - Spanish contract - Salary package of 27,600 euros gross/year as base + up to 7,200 euros gross/year in bonus - Excellent office location in Mala

📌 Digital Assist (Benalmádena)
🏢 Concentrix
📍 Benalmádena