About the job Rooms Division: Guest Relations Agent Locations: Spain Estepona, Mallorca Duration: 7 months, between March-November At Sani/Ikos Group, the Front Office department plays a pivotal role in guest experiences. Our Front Office Team orchestrates unforgettable holiday experiences with seamless check-ins, personalized recommendations, and world-class service. Whether as a Front Office and Guest Relations Agent or an e-Concierge team member, guest interaction is at the heart of what we do. Responsibilities: Guest Welcome: Greet guests warmly on arrival and ensure they feel valued throughout their stay. Guest Support: Handle guest inquiries, special requests, and complaints promptly and professionally. VIP Service: Assist with VIP arrivals, room arrangements, and personalized touches. Coordination: Communicate guest needs and preferences to relevant departments to ensure seamless service. Feedback: Collect guest feedback and follow up to ensure satisfaction and resolve any issues. Standards: Maintain lobby and guest areas in line with hotel presentation and service standards.



About you You have proven experience in a relevant position, preferably in a 5-star resort or hotel environment. You are fluent in English, as well as a second language (Russian, German, or French). You possess computer literacy and knowledge of hospitality software such as Opera or Fidelio. You hold a degree or diploma in Hospitality or Tourism. Finally, you demonstrate strong communicative, interpersonal, managerial, and problem-solving skills. * Not sure if you meet all the role requirements? We still welcome your application and a chance to learn more about why you think you could be a valuable addition to the Sani / Ikos team Our promise We're ready to invest in your potential and provide the launchpad for a rewarding, high-impact career. If you're ready to commit your energy, we'll give you the resources to develop quickly. * Accelerated growth path: We focus on training and develo

📌 Guest Relations Agent (Estepona)
🏢 Sani/Ikos Group
📍 Estepona