Customer Care Specialist (German) - Relocation in Croatia Job Openings Customer Care Specialist (German) - Relocation in Croatia About the job Customer Care Specialist (German) - Relocation in Croatia Grow-Talent.com is working with a BPO with great employee satisfaction ratings to find experienced German-speaking Customer Care Specialists to work remotely in Croatia. The successful candidates would support customers of financial services company. Position: Customer Care Specialist with German Location: Remote/work from home in Croatia Employment type: Full-time DUTIES AND RESPONSIBILITIES: * Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction * Research and provide accurate and timely responses to inquiries coming through phone, email,



and live chat support channels * Navigate internal and external documentation and resources to provide world-class service * Identify and elevate priority or unresolved issues to appropriate internal teams * Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures * Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues * Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client * Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service * Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere. REQUIREMENTS: * System knowledge: Very good user knowledge of common PC applications * Communicative knowledge / social skills / soft skills: Very good knowledge of German (at least C1 level); *

📌 Customer Care Specialist (Cataluña)
🏢 Grow-Talent.com
📍 Cataluña