Job Title: Team Leader (French - speaking) - On-site Step into an engaging and supportive environment where your career can truly thrive. At Concentrix, you'll be part of a diverse and collaborative team empowered to make a real impact. We are committed to fostering your professional growth and well-being, guided by values like integrity and excellence. Join us and discover a place where you are valued, engaged, and have the opportunity to do meaningful work. Responsibilities - Ensure delivery of services meets contractual KPIs, quality standards, and financial targets - Handle escalated customer issues and provide subject matter expertise - Monitor attendance, work performance, and compliance with policies and legal requirements - Analyze team metrics, identify root causes of attrition, and partner with leadership on retention strategies - Implement corrective actions for performance issues, up to and including termination - Communicate expectations, updates, and process changes effectively to staff - Manage shift-wide projects to improve productivity, quality,



and service processes - Collaborate with clients to align on strategy, KPI performance, and service delivery Requirements - Bilingual or proficient level of French and advanced level of English - Previous management experience in a contact center environment - Strong communication skills, both written and verbal - Demonstrated ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables - Work well under pressure and follow through on items to completion - Strong affinity with numbers and reporting, experience with Microsoft Excel and PBI are essential What’s in It for You - Full time, permanent Spanish contract: Monday to Friday, 09:00 - 18:00 - Salary range between 26,000 - 30,000 euros gross/year - Excellent office location in Benalmadena - Wellness programs and initiatives - Access to training and development programs. - Opportunities for career advancement. - Leadership d

📌 Team Leader (Benalmádena)
🏢 Concentrix
📍 Benalmádena