Primary Objective of Position The Field Service Engineer is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), providing backup first-line level one service, and assisting with installations and deinstallations. Main Responsibilities : * Provide first-line service to customers (service interventions which may require less than 4 hours labor time). * Schedule and perform planned/predictive maintenance (PM/PdM) activities. * Schedule, perform and document hardware and software updates (TSBs). * Assist with instrument installations and deinstallations. * Success in this role is measured by customer satisfaction score (NPS), service KPI achievement, and economic growth and profitability per district. * Travel within the service area. Profile :
* Bachelor’s/Engineering degree in Medical, Electrical, Mechanical, Biology, or Biomedical Technology is preferred. * Proven track record in a similar position supported by management and customer references. * Successful engagement with customers, specifically laboratory staff. * Technical expert for product line responsibility. * Strong communication skills. * Ability to identify and drive resolution of issues. * Strong experience in the use of analytical tools and software. * Good computer skills. * Good English skills, both written and spoken. #J-18808-Ljbffr
📌 Field Service Engineer (Málaga)
🏢 Abbott
📍 Málaga
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