Danish Speaking Customer Service AgentAbout Mercier Consultancy Group Mercier Consultancy Group is a premier European recruitment and BPO firm, specializing in connecting top-tier talent with world-class organizations. As a leader in the general staffing market, we take pride in facilitating professional growth through high-impact roles, including exclusive Danish-speaking jobs across the continent. Job Overview We are currently seeking a motivated professional for a Danish Speaking Customer Service Agent position in Bulgaria, based in the vibrant city of Sofia. This role within the customer support services industry offers a unique opportunity to build an international career while benefiting from a fully comprehensive relocation support package. Key Responsibilities * Deliver exceptional support to customers via phone, email, and live chat within the fast-paced customer support services industry. * Represent our premium clients by maintaining high standards of communication in native-level Danish.



* Resolve complex inquiries and technical issues efficiently to ensure maximum customer satisfaction. * Collaborate with international teams to maintain quality benchmarks and exceed performance targets. * Accurately document all customer interactions in the CRM system to track support trends. * Contribute to a positive, solution-oriented environment that defines our successful operations in Sofia. * Participate in ongoing training to stay updated on product knowledge and service excellence. * Native or fluent Danish (spoken and written) is mandatory for this role. * Professional proficiency in English to collaborate with our diverse team. * Valid EU passport or residency status allowing you to work in Bulgaria. * Proven experience in the customer support services industry is considered a strong advantage. * Strong empathy, patience, and excellent problem-solving capabilities. * Availability for on-site work in Sofia, contributing to the most sought-after jobs in Bulgaria

📌 Danish Speaking Customer Service Agent (Ibiza)
🏢 Mercier Consultancy Group
📍 Ibiza