Italian Speaking Customer Service Agent For Imperial About Mercier Consultancy Group Mercier Consultancy Group is a premier European recruitment and BPO consultancy, dedicated to bridging the gap between top-tier general talent and industry-leading organizations. We specialize in sourcing exceptional professionals for high-growth roles, ensuring a seamless career transition for our candidates while delivering excellence to our international partners. Job Overview We are currently looking for a motivated professional to join our team for the Italian Speaking Customer Service Agent For Imperial position in Greece. This is a unique opportunity to represent a prestigious brand in the consumer electronics industry, providing world‑class support while enjoying a Mediterranean lifestyle. If you are seeking Italian‑speaking jobs that offer career progression and stability, this role is your perfect match. Key Responsibilities * Provide high-quality technical and general assistance to customers regarding premium consumer electronics products * Manage inquiries via phone, email,



and live chat to ensure total customer satisfaction * Troubleshoot common issues related to device hardware, software updates, and product features * Maintain detailed records of customer interactions within the CRM system to improve service delivery * Educate clients on the latest product launches and features within the consumer electronics sector * Escalate complex technical faults to the appropriate internal departments, ensuring efficient follow-up * Foster brand loyalty by delivering a professional, empathetic, and knowledgeable support experience Requirements * Native or fluent Italian (spoken and written) * Valid EU passport (mandatory) * Previous experience in a customer-facing role, preferably within the technology or consumer electronics market * Strong digital literacy and the ability to navigate multiple software platforms simultaneously * Excellent communication skills and a passion for t

📌 Italian Speaking Customer Service Agent For Imperial (Santander)
🏢 Mercier Consultancy MD
📍 Santander