Fashion Support Consultant (French-speaking) - On-site KL01 Experience the power of a game-changing career Want to be part of an innovative and growing team? We’re a integral technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Fashion Support Consultant (On-site), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop "friends for life" at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Fashion Support Consultant on our team, you will:



* Handle incoming customers contacts (via telephone, email, chat or other automated alerts) and solve users’ demands * Log call details onto call management systems and provide response and resolution within SLA * Maintain service and product knowledge and expertise associated with applications specific to individual customers * Ensure contractual SLA is maintained Concentrix is a great match if you: * Are proficient or bilingual in French and advanced in English * Have good disposition to work in a customer service environment * Have customer care skills – ability to listen to and understand the customers’ need * Can take ownership of, and progress calls to resolution or to escalat call to resolution It will be a plus if you have: * Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration What’s in it for you * Full-time 39 hours/week temporary contract: Monday

📌 Fashion Support Consultant (Cataluña)
🏢 Concentrix Spain Business Process Outsourcing S.L.U.
📍 Cataluña