We have launched an exciting Customer Service project at our contact center and are looking for motivated, customer-oriented Dutch-speaking candidates to join our growing team. Las cualificaciones, habilidades y toda la experiencia relevante necesaria para este puesto se pueden encontrar en la descripción completa a continuación. If you enjoy helping customers, solving problems, and working in an international environment, this is a great opportunity for you. No sales — just customer service Tasks Deliver high-quality customer service via phone, email, and ticketing systems. Assist customers with delivery tracking, parcel-related issues, returns, and general inquiries. Ensure every interaction provides a professional, empathetic, and customer-focused experience. Handle customer requests efficiently while meeting KPIs and quality standards. Collaborate with internal teams to resolve complex customer cases. Accurately document customer interactions and maintain up-to-date records in internal systems. Requirements Native-level Dutch, both written and spoken.



Good command of English for internal communication and training. Previous experience in customer service, a call center, or a contact center is an advantage. Excellent communication and problem-solving skills. A customer-first mindset with empathy, patience, and a positive attitude. Ability to thrive in a fast-paced and dynamic environment. A collaborative team player who enjoys working with others. Benefits A permanent 39-hour per week contract. From monday to friday from 8hs to 19hs in two shifts and 2 saturdays a month from 8hs to 18hs. Annual gross salary of €23,173, plus up to €3,480 gross per year in performance bonus. The opportunity to be part of the launch of an exciting new international project. A stable position within a growing company. Paid training and ongoing support to help you succeed. An international and multicultural work environment. Excellent opportunities for career growth and internal devel

📌 Dutch Customer Service agent (Barcelona)
🏢 ADM Value
📍 Barcelona