Responsibilities ¿Todo listo para enviar su solicitud? Por favor, lea la descripción al menos una vez antes de hacer clic en "Solicitar". * Provide first-line technical support. * Diagnose and troubleshoot software, hardware, and system issues. * Guide customers through product setup, configuration, and best practices. * Escalate complex technical issues to the engineering team while ensuring timely resolution. * Maintain detailed records of customer interactions and solutions in the support system. * Create, update, and improve technical documentation, FAQs, and knowledge base articles. * Identify recurring issues and suggest product improvements. * Collaborate with cross-functional teams to enhance customer experience. Requirements * 1+ years of experience in a technical role. * Strong troubleshooting and problem-solving skills. * Excellent communication skills, both written and verbal. * Experience documenting solutions, writing user guides, or contributing to knowledge bases. * Familiarity with ticketing systems and customer support tools. * Ability to explain technical concepts to non-technical users. xqysrnh * Proactive and customer-focused mindset.

📌 Technical Support Engineer (Comunidad de Madrid)
🏢 Lully
📍 Comunidad de Madrid