Overview: The General Manager is responsible for maximizing sales, providing an exceptional shopping experience for the customer, and managing the store's visual and operational standards, including the store's shrink%, wage cost and Clienteling. The General Manager is responsible for staffing, training and developing high performance teams. Responsibilities: SALES LEADERSHIP: * Creates an outstanding sales and Customer Service environment * Strives for sales excellence and results * Sets and evaluates weekly, monthly and seasonal goals for staff * Works with customers and models excellent customer service and Clienteling skills * Maximizes sales through strong floor supervision skills * Assesses store morale, monitors and praises positive associate performance, and resolves and documents performance issues promptly * Develops Sales Associates to be experts in the selling steps and client building through utilizing the Sales Training Programs and the Client Books STAFFING AND ASSOCIATE DEVELOPMENT:



* Networks in industry to recruit and hire high quality management and sales-oriented associates * Fills all levels of open positions within the store in an urgent and timely manner * Ensures adequate staff is available to meet business needs - schedules accordingly * Follows company criteria properly hiring, reviewing, coaching and promoting Sales Associates and Assistant Managers * Administers company personnel programs including appropriate performance reviews, compensation and employment records * Ensure personnel are trained on product knowledge, selling skills and customer service to support the brand experience * Documents employee performance in a timely manner * Creates enthusiasm and excitement within store to motivate high performance teams OPERATIONAL EXCELLENCE: * Protects store payroll by managing wage costs, salaries, and allowable hours * Controls company's assets, e. key control, loss prevention measures, inventory paperwork and company standards of condu

📌 General Manager, Barcelona
🏢 Veronica Beard
📍 Barcelona