This position is fully remote anywhere in the United States. Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading…. My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it. * Our clients love us and our satisfaction surveys show it at a consistent 97% * We are the team who always “has the cool stuff”, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support * No more asking everyone for help, it's right at your fingertips. Having documentation that's actually useful? That's us * We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward. We are expanding our operations and seeking to grow our team. We have an opening for a Senior Systems Engineer to join our Service Delivery Team.



Senior Systems Engineer Duties and Responsibilities * Be Fanatically awesome all the time * Be an active advocate for customer satisfaction * Provide technical excellence t for systems, software, and hardware * Document/Update internal Kb’s, SOP’s, Wiki’s * Ask educated questions and listen to customers to determine the root cause of issues * Work through the problem-solving process with customers, empowering them to do the same in the future * Participate in training incoming staff * Report significant and recurring issues * Participate in the After Hours Escalation on-call rotation Senior Systems Engineer Requirements and Qualifications * Proven experience as a senior technical engineer, preferably in an MSP Environment * Ability to diagnose and resolve advanced issues * Excellent communication skills * Keen attention to detail, the memory of patterns, and interest in problem-solving * Consistently demonstrate the MyITcrew Core

📌 Remote Senior Systems Engineer (Gerona)
🏢 My IT Crew
📍 Gerona