Duties and Responsibilities: * Assist eCommerce customersusing multiple channels as assigneddepending on the need(incoming telephone calls, chat, in the future emails and social media as well) * Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customerswithin the time limits * Use cheat sheets,guides andprotocolsprovided during the training * Ensure customer satisfaction and provide professional customer support * Identify when the issue should be re-assigned to another department * Collaborate with other agents or teams in case of more complex cases * Document each action taken in a CRM system in detail. Requirements * Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)



* Possess excellent writing and verbal communication skills to simplify technical language for non-technical users * A resourceful and stress-resilient personality that can adapt and remain calm in all situations * Good listening skills and ability to empathize with others * Ability to solve issues in a timely manner * Ability to work independently while being a team player at the same time * Ability to cover shift rotation and be on time at the office. * Be part of a dynamic and creative team with a positive and friendly atmosphere * Guidance and tools to reach your full potential #J-18808-Ljbffr

📌 Dutch Customer Service Advisor (Andalucía)
🏢 Intersoft Team
📍 Andalucía