Position Title: Business Systems Administrator- VOIP Department: Corporate Systems / IT Support Reports To: Sr. Director, Corporate Systems FLSA Status: Hourly, Non – Exempt Location: US, Remote Overview The Business Systems Administrator is responsible for the administration, support, and ongoing optimization of the company’s voice and communication systems. This role ensures reliable, secure, and scalable VoIP services while supporting broader business systems and integrations across the organization. This individual will work closely with IT, network engineering, and business teams to maintain high availability of communication platforms, improve user experience, and drive modernization of enterprise communication tools. Key Responsibilities VoIP / Telephony Systems (Primary Focus) * Administer and support enterprise VoIP platforms (e.g., SIP, cloud PBX, softphones, call routing, contact center solutions) * Manage user provisioning, extensions, call flows, auto attendants, and hunt groups * Monitor system performance, uptime, call quality, recordings,



and reliability * Troubleshoot voice quality issues (latency, jitter, packet loss) in collaboration with network teams * Maintain and optimize call routing, IVR systems, and failover configurations * Coordinate with telecom vendors and carriers for support, changes, and escalations, license renewals/upgrades * Manage number provisioning, porting, and telecom inventory * Integrating VoIP with CRM or support systems (Salesforce, Zendesk, etc.) Business Systems Administration * Support and maintain corporate SaaS applications and communication tools * Assist in integrations between VoIP systems and other platforms (CRM, ticketing, collaboration tools) * Participate in system upgrades, rollouts, and migrations * Maintain system documentation, SOPs, and user guides * Assist with automation and process improvements across business systems Operations & Support * Serve as a tier 2 escalation point for communication and tele

📌 Remote Business Systems Administrator- Voip (Tarragona)
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📍 Tarragona