Your mission Guest Service Agent at REMS Summary The Guest Service Agent is in charge of ensuring a perfect guest experience by: communicating, welcoming and assisting them during their stay, while ensuring the quality compliance of the properties. He is also responsible for reporting to the Property Managers and Property Leaders. Responsibilities - Guide our guests using our communication tools (PMS and phone calls). - Welcome the guests to the properties and assist them during their stay (check-in). - Offer additional services to the guests (guided tours, extra cleaning, breakfast, etc..). - Acknowledge and advise on tourist attractions (food & beverage recommendations, transportation, cultural events, etc.). - Cover the reception of the guests in our office. - Communication with the Property Management, Cleaning and Maintenance Departments on the specific operation needs. Conditions and Benefits Location: Malaga historic center. Schedule: 5 days per week, 8 hours per day and 1hour break.



Detailed schedule will be defined by the Guest Service Team Leader every month. For the night shift: Schedule varies from 00:00 t0 08:00 am. Possibility of part time scheduling starting from 30H/ Week. Contract: Permanent employment contract with a trial period depending on profile. Days off: 2 days per week Salary: Between 20.500 EUR and 25.500 EUR annually. Follow us on Facebook, Instagram & Linkedin @rems.group Your profile Skills and qualifications Good writing and spelling capabilities in English and Spanish (French and any other language is a plus). Be reactive, adaptive and improvise while facing issues. Having strong customer relationship capabilities. Good knowledge of Andalucía is a plus (restaurants, cultural sites, activities...).T Experience as a receptionist in a hotel or AirBnB accommodation is a plus. A Bachelor's degree in a relevant field is a plus. Why us? #J-18808-Ljbffr

📌 Night Guest Service Agent (Andalucía)
🏢 REMS
📍 Andalucía