Location: Joaquín Solís 6, bajo, 33209 Gijón (Asturias) Spain Service Supervisor, Field Service We value Safety, Ethics, Quality, Innovation and Employee Opportunity. Otis is growing and we are recruiting a Service Supervisor for our Field Service team, in the XYZ territory or business, reporting to the XYZ manager. The main goal of the role is to provide day-to-day management, training, and engagement for field staff, including employee selection, field training and safety. This individual will also lead operational efforts and ensure superior customer satisfaction. On a typical day you will: * Ensure field employee safety, quality and compliance * Meet with customers to ensure obligations and expectations are achieved * Direct the performance of field maintenance and contractual service operations * Conduct field education training with field workforce * Maintain customer quality assurance, managing the expenditure of labor and materials * Improve efficiencies, managing route schedules and callback rates * Provide technical support,



working with Service Sales on sales estimation / proposals as required * Authorize repair orders and track completion * Lead change to better efficiency and communication What you will need to be successful (adjust for local regulations): * High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 3 years) * Experience leading a team of technicians is preferred * Elevator industry experience is desired, but not required * Experience with digital applications for managing work teams and products * Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment * Strong computer and technology skills, business acumen and a passion for customer service. What’s In it For Me / Benefits (adjust for local regulations): You will receive a long-term employment contract with the world market leader in a crisis-proof industry. We offer yo

📌 SUPERVISOR (H/M) ENOR ASTURIAS (Oviedo)
🏢 Otis Elevator
📍 Oviedo