Senior Help Desk Technician II Employment Type: Full Time Department: Help Desk Skills and attributes for success: * Backup/Restoration admin/support * File Server support * User Account/Mailbox administration * Software/Hardware installation * Handheld device installation/troubleshooting/support * Remote User setup/support/troubleshooting * End-user training * Creation of procedural documentation * Creation of spreadsheets/databases for tracking purposes * Record and update required information for all IT-related tickets utilizing ITIL * Creation of Incident work-log entries * Accurately answer user support questions of software and hardware in the EOUSA office environment * Maintain Account Management forms for new and departed users per Government policy and procedures * Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices * Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc.



using spreadsheets * Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications * Submit weekly status reports and monthly surveys * Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface * Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications: * One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous

📌 Remote Senior Help Desk Technician Ii (Aragón)
🏢 Contact Government Services
📍 Aragón