SUMMARY Greets customers, responds to switchboard telephone calls and maintains client and tour records according to MVCI standards. ESSENTIAL JOB FUNCTIONS * Guarantees Guest Experience Program (meet & greet customers) according to internal guidelines. * Reconfirms bookings with clients on morning of presentation. * Greets and collects invitations from tours, seats clients and ensures completion of client sheets were necessary. * Provides refreshment to tours as needed. * Administers the Sales line, together with sales management, taking into account priorities and language requirement / capability / power/ preview/ local line Monitors Sales Executive signing-in sheet, ensuring their start times correspond with time schedule. * Maintains the manual reception log file which list client / tour information, source code, sales executive responsible for each tour and the future appointments. * Prepares and issues gift vouchers for the clients. * Ensures Encore reps are called for all TNS. * Ensures all Tours are logged correctly in OTM and manual log daily, following correct SOP’s.



* Produces weekly “Closing of the week” reports: reception report, tour counter. * Prints necessary reports to control accuracy of OTM input and tour management. * Update tour manifest as per SOP and ensure all correctly closed by end of each sales week. * Controls the issue and return of the Show home and Buggy keys. * Keeps Sales centre clean and tidy, ensuring all lights and plants are maintained. * Maintains sufficient stock of food and beverages for clients. * Makes reservations for golf and restaurants for clients as requested. * Answers switchboard telephone calls and forwards messages accordingly. * Prepares and distributes internal/external post. * Prepare all necessary reports, letters and vouchers for HP clients. * Deals with any issues or requests relating to HP clients before, during and after their stay liaising with suppliers (Villas / Sixt / Corporate etc) to maximise customer

📌 Guest Service Agent (Galicia)
🏢 MVCI Holidays
📍 Galicia