Slovak Speaking Customer Support Specialist About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations within the global Customer Support Services industry. We take pride in our bespoke approach to career development, ensuring every candidate finds a perfect match within our network of prestigious employers offering premier jobs in Bulgaria. Job Overview We are currently sourcing exceptional talent for a Slovak Speaking Customer Support Specialist position in Bulgaria. This role is idóneo for a communication professional looking to advance their career in the Customer Support Services sector while enjoying a high-quality international work environment in the heart of Sofia. Key Responsibilities * Deliver high-quality, professional support to customers via phone, email, and live chat within the Customer Support Services industry. * Resolve complex inquiries, ensuring excellent user experience and long-term customer satisfaction.



* Maintain detailed case documentation in the company CRM system to ensure transparent record-keeping. * Collaborate with international team members to streamline support workflows and improve service quality standards. * Represent the company brand with professionalism and cultural sensitivity during all customer interactions. * Participate in ongoing training sessions to stay updated on product specifications and industry best practices. * Contribute to internal performance goals and team KPIs to earn monthly performance bonuses. * Native or fluent Slovak (spoken and written) is mandatory for this position. * A strong command of the English language to interact effectively within a multinational office setting. * Valid EU passport (mandatory) to facilitate seamless employment. * Previous experience in the Customer Support Services industry is highly preferred. * Strong problem-solving skills and a passion for helping people i

📌 Slovak Speaking Customer Support Specialist (Vitoria-Gasteiz)
🏢 Mercier Consultancy Group
📍 Vitoria-Gasteiz