As a Head Of Operations, you will lead a team of approx. 40–50 people, covering: * Application Support (ITIL-based Service Desk) * Customer Onboarding & Go-Live (SaaS implementation) * Operational governance & internal processes Your impact will be tangible and strategic: Operational Governance & Performance * Define and implement clear operational structure and accountability * Monitor and improve SLAs, KPIs and service quality * Ensure proper resource allocation and workload planning * Shift from reactive support to a predictive, performance-driven model Process Optimization & Scalability * Map,



standardize and optimize operational workflows * Eliminate inefficiencies and reduce manual effort * Implement scalable processes aligned with a SaaS environment * Build a strong KPI and reporting culture Automation & AI Enablement * Identify opportunities for automation across support and onboarding * Promote AI-driven tools (intelligent ticketing, knowledge automation, predictive insights) * Define clear metrics to measure impact * Support teams in evolving their roles alongside technology Leadership & Change Management * Lead experienced team leaders and drive cultural evolution * Communicate change clearly and constructively * Build engagement around results, ownership and continuous improvement * Act as a key bridge between Operations, Product/Engineering, Sales and HR This is a transformation role, focused on results, structure and long-term scalability. #J-18808-Ljbffr

📌 Head of Operations (Cataluña)
🏢 Henryschein
📍 Cataluña