We are looking for a Senior ServiceNow Architect to join projects focused on the development, evolution and transformation of solutions on the ServiceNow platform , with a particular focus on Sales and Order Management (SOM), Customer Service Management (CSM) and CPQ .

Aumente sus posibilidades de conseguir una entrevista leyendo la siguiente descripción general de este puesto antes de presentar su candidatura.
The selected candidate will play a key role in designing and developing CPQ and Quote-to-Order solutions , working with ServiceNow technologies and Artificial Intelligence capabilities such as Now Assist and AI Agent Studio .

We are looking for professionals with at least 5 years of experience working with ServiceNow , experience in CRM/Industry Workflows solutions, and hands‑on experience developing AI capabilities on the Now Platform. Knowledge of CPQ, and Quote-to-Cash processes will be highly valued.

Responsibilities

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- Design, develop and configure solutions on ServiceNow , particularly across Sales and Order Management, CSM and CPQ.




- Develop and enhance functionality related to product catalogues, product configuration, pricing, discounts, quoting and order orchestration .
- Develop CPQ solutions, including configuration rules, pricing logic and integration with the wider order lifecycle.
- Design and develop AI capabilities using Now Assist and AI Agent Studio , including agents, skills and prompts to support business and sales processes.
- Develop integrations between ServiceNow and external systems using REST APIs, IntegrationHub and custom spokes .
- Develop Scoped Applications, Business Rules, Script Includes, Flows and UI components.
- Translate business requirements related to products, pricing, discounts and approvals into scalable and maintainable technical solutions.
- Provide technical guidance and support to junior and mid-level developers.
- Contribute to the definition of best practices, standards and reusable components.
- Support t

📌 Senior Servicenow Architect — Cpq (Madrid)
🏢 The White Team
📍 Madrid