Your Main Responsibilities Will Be: - Performance Excellence Management: presentation and analysis of performance and forecast figures to all stakeholders. - Monitoring performance and building action plans towards improvement of it. - Build sales strategy and monitor the execution and effectiveness of it. - Responsible for performance improvement plans and performance appraisal reviews. - Accountable for team members development and career path clarity. - Coach their direct report and second level towards their professional development through 1x1 and others. - Responsible for operating profit: ensuring the most efficient possible operation including - financial forecasting. - Responsible for employee satisfaction and motivational and engaging plans execution. - Managing and engaging different stakeholders towards the improvement of client satisfaction. Qualifications - Minimum 2 years of experience as Team Manager - Excellent level of English. - Strong presentation, analytical and problem‑solving skills. - Demonstrated people motivation and development skills.



- Demonstrated ability to work in a fast‑paced, ambiguous environment while prioritizing and managing multiple responsibilities. - Strong written and verbal communication skills, proficient in business writing. - Ability to work with multiple projects simultaneously in a complex environment. Desirable Skills - Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality - Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals - Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums. - Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions - Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering co

📌 Head of Business (Barcelona)
🏢 Teleperformance
📍 Barcelona