Duties and Responsibilities As Experience Supervisor, I willassume full responsibility for theefficientoperation in the following: * Acts as a mentor for rest of Experiences hosts and manages by supervising, guiding and motivating them. * Assists in planning and managing with the Director of Sustainability, the successful implementation of departmental and resort training plan. * Monitors and conducts excursions and activities inside and outside of the resort in a safe and efficient manner that provides a high standard of service to the guest. * Provides accurate information about available activities at the resort, gym usage, equipment usage rules and regulations. * Ensures Experiences hosts gives exceptional service to go beyond the expectations of all guests. * Reports any damage or excessive wear for proper replacement of recreation equipment to Director of Sustainability. * Maintains knowledge of all emergency evacuation drills according to resort policies. * Reports any health or safety hazards to the Director of Sustainability.



* Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded. * Strictly adhere to LQA standards and guest comments. Qualifications To execute the position of Experience Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following: High school diploma or equivalent and at least 2 years’ experience in a similar hotel operational role. Hospitality diploma/degreefrom a recognized hospitality school is preferred. Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. Familiar with various hotel systems including POS, PMS and CRM platforms. I have knowledge of hotel/resort and policies regarding guest activities and excursions. I have knowledge on how to swim. I have knowledge and experiences of hospitality operations, including emergency evacuation drill

📌 Experience Supervisor (Castilla y León)
🏢 Intercontinental Hotels Group
📍 Castilla y León