As a Collections Specialist, you will perform any task related to maximizing collections and minimizing bad debt risk. Key Responsibilities - Reviewing open accounts for collection efforts - Conduct collection calls to collect Accounts Receivables - Mail correspondence to customers to encourage payment of overdue receivables - Negotiate customer disputes to resolution and documents root cause - Develop relationships with internal/external customers - Maintain accurate collection files - Identify issues attributing to account delinquency and discuss them with the Credit Manager - Review and monitor assigned accounts and all applicable collection reports - Provide timely follow-up on payment arrangements - Participate in process improvement projects, and support other management directives as prescribed Qualifications - Be native in French, high level of English and good level of Spanish - Effective business writing and professional communication skills - Demonstrated effective customer service skills, preferably 1-2 years' experience in collections,
including interaction with a large customer base - Strong communication, problem solving and analytical skills - Accounts Receivable knowledge/experience is a plus - Detail oriented - Knowledge of bank products/payment methods including Letters of Credit, bank guarantees, direct debits, credit cards, Bill of Exchange, Drafts, RIBA, Checks - Assertive and able to negotiate with business sales reps and interface with senior management - Self-starter, able to work individually Como trabalhamos: Na PPG, reunimos equipes para acelerar a colaboração e o desenvolvimento de carreira, com trabalho presencial de segunda a quinta-feira e a oportunidade de trabalhar remotamente nas Sextas-feiras, sendo Flexível. Os horários podem variar conforme o local. Sobre nós: PPG: PROTEGEMOS E EMBELEZAMOS O MUNDO® Por meio da liderança em inovação, sustentabilidade e cor, a PPG ajuda clientes dos mercados industrial, de transporte, produtos de