Why Choose TD SYNNEX As a Fortune 500 integral company operating in over 100 countries, TD SYNNEX values its diverse workforce of 24,000 employees. As the world's largest IT distributor, our mission is to deliver top-class technology solutions that enable businesses and individuals to navigate the digital world in a safe and efficient way. Job Purpose Join our Cloud Systems & Services team and help drive operational excellence across TD SYNNEX's Cloud Marketplace business in 21+ European countries. As a Marketplace & Process Analyst, you will optimize business processes, support country teams and partners, improve platform adoption, and collaborate with sales, IT, vendors, and stakeholders to deliver scalable, high-quality solutions across Europe. Responsibilities * Manage Freshdesk queues and ensure timely resolution of support requests. * Act as the main point of contact for country teams, partners, and stakeholders. * Analyze and improve operational processes to increase efficiency and service quality. * Identify process gaps and implement continuous improvement initiatives.



* Support vendor-related operational activities and platform management. * Provide operational insights and recommendations based on data analysis. * Collaborate with IT and platform teams to enhance business operations. * Drive user adoption and best practices across cloud and digital platforms. Knowledge, Skills, And Experience * Strong analytical, problem-solving, and organizational skills. * Experience in process improvement, operations, or business analysis. * Excellent stakeholder management and communication skills. * Knowledge of Cloud, SaaS, eCommerce, or IT services environments. * Familiarity with ticketing systems (Freshdesk or similar), Excel, reporting tools, and process documentation. * Experience with SAP and Microsoft Office is a plus. * Understanding of IT distribution, vendor ecosystems, or channel business is an advantage. * Interest in Cybersecurity technologies and cloud s

📌 Cloud Marketplace and Process Analyst (Cataluña)
🏢 TD SYNNEX Spain
📍 Cataluña