Who We Are

On July 1, 2025, IPL Plastics merged with Schoeller Allibert to form IPL Schoeller (the ‘company’). The Company’s operations are split across North America (11 manufacturing plants) and Europe (16 manufacturing plants).

The company is headquartered in Dublin, Ireland. IPL Schoeller is a leading manufacturer of sustainable rigid packaging solutions across a range of end market segments including returnable transit packaging, consumer and industrial packaging, environmental containers and agricultural packaging. The company employs c.4,100 employees across North America (1,600 employees) and Europe (2,500 employees.)

The role

The Customer Services Director is responsible for leading and evolving the customer service strategy across multiple markets within the region. This role plays a pivotal part in ensuring exceptional customer experiences, operational efficiency, and team engagement. In this role, you will collaborate closely with sales, operations, and product development teams to drive improvements that positively impact the customer experience.



A key focus of the role is to drive post-merger integration efforts, harmonizing service delivery models, systems, and cultures across newly combined entities. The successful candidate will be a strategic leader with deep expertise in customer service operations, change management, and stakeholder engagement.

As a Customer Service Director at IPL Schoeller you will:
- Develop and execute a regional customer service strategy aligned with integral objectives.
- Lead transformation initiatives to elevate customer satisfaction and loyalty.
- Oversee the integration of customer service teams, systems, and processes following mergers or acquisitions.
- Facilitate cultural alignment and change management across legacy organizations.
- Ensure continuity of service and customer experience during transition periods.
- Drive performance improvements through data analysis, process optimization, and technology enablement

📌 Customer Service Director (Palau-solità i Plegamans)
🏢 IPL Schoeller
📍 Palau-solità i Plegamans