Descripción del puesto / Funciones We are looking for an On-Site IT Support Specialist to join our team in Madrid. In this role, you will act as the primary local IT point of contact, delivering Level 2 technical support, managing end-user devices and software deployment, ensuring smooth onboarding/offboarding activities, and collaborating closely with our international management team. Key Missions And Responsibilities * User Support & Service Desk (Level 2) * Serve as the primary on-site IT contact for all employees in the Madrid office. * Qualify, prioritize, troubleshoot, resolve, elevate, and close incidents and service requests in ServiceNow within agreed SLAs. * Provide Level 2 support for Windows workstations, hardware peripherals, network/Wi-Fi connectivity, mobile devices, and standard corporate software. * Maintain clear, proactive communication with end users throughout the resolution lifecycle. * User & Asset Lifecycle Management * Coordinate and execute hardware and software provisioning, installation, configuration, and troubleshooting.



* Manage seamless IT onboarding (new hire setup) and offboarding (device recovery and account deprovisioning) processes. * Perform equipment deployment, hardware refreshes, repairs, and loaner device management. * IT Asset & Knowledge Management * Maintain up-to-date and accurate IT asset records and equipment inventory for the Madrid site. * Create and maintain operational documentation, troubleshooting guides, and knowledge base articles. * Identify recurring technical issues and propose continuous service improvements. * Operations & Reporting * Work autonomously on site while maintaining alignment, priorities, and escalation paths with the Paris-based management team and local stakeholders. * Generate regular activity reports covering ticket volumes, backlog status, SLA compliance, recurring trends, and improvement initiatives. Requisitos mínimos * Experience: Proven experience in corporate end-user computing suppo

📌 On-Site IT Support Specialist (Comunidad de Madrid)
🏢 Pasiona Consulting
📍 Comunidad de Madrid