At K-LAGAN, we are looking for an On-site IT Support Specialist to join our team and act as the primary on-site IT support contact for employees at our Madrid office. You will be responsible for: * Incident & Request Management: Manage incidents and service requests in ServiceNow, from qualification and prioritization through resolution, escalation, user communication, and closure. * Level 2 Support: Provide Level 2 support for Windows workstations, peripherals, standard business applications, connectivity issues, and mobile devices in a corporate environment. * Hardware & Software Provisioning: Handle hardware and software installation, configuration, troubleshooting, and deployment activities. * Lifecycle Activities: Coordinate and execute IT onboarding, offboarding, equipment replacement, recovery, and inventory activities. * Autonomous Collaboration: Work autonomously on site while coordinating priorities, escalations, and service performance with the Paris-based management team and local stakeholders. * Documentation & Improvement: Maintain operational documentation,



IT asset records, troubleshooting notes, and contribute to the continuous improvement of support procedures and the user experience. What you need to excel in this position: Key Experience & Technical Skills: * Proven hands-on experience in corporate IT support or digital workplace services, ideally in a multi-site and international environment. * Strong expertise in ServiceNow incident and request management. * Solid background in Level 2 support for Windows workstations, peripherals, standard business applications, and connectivity. * Proven experience in hardware and software provisioning, installation, configuration, and troubleshooting, as well as IT onboarding and offboarding processes. * Advanced / fluent command of both Spanish and English (C1 level, mandatory for daily communication with local users and international teams). Desired Knowledge (Plus): * Knowledge of Microsoft 365, endpoint

📌 On-site IT Support Specialist (Comunidad de Madrid)
🏢 K-Lagan
📍 Comunidad de Madrid