Customer Success Manager -T-Cloud- German Speaker (m/f/d) Full-time T‑Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience. We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one general team, guided by respect, integrity, and a passion for doing better every day. As a "Senior Customer Success Manager" you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks. You want: * Strategic influence and development of the existing business of the assigned T Cloud Public.



customers in order to increase the value added for the customer and the sales for the T Cloud Public * Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling). * Active participation in the respective vertical squad of the T Cloud Public. * Avoiding "churn" through proactive analysis and management of T Cloud Public customers. * Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public. * Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public. * Participation in the planning and forecasting processes. * Transferring customer requirements to the T Cloud Public impediment and demand process. * Supporting the further development of cloud handling support. Requirements * Completed degree in computer science, engineering or comparable training or further ed

📌 Customer Success Manager (Barcelona)
🏢 T-Systems Iberia
📍 Barcelona