Ingram Micro is seeking a Senior Technical Support Engineer to act as a technical authority for complex customer challenges across Azure, AWS, and ERP-integrated environments. You will own escalations, lead incident response, and partner cross-functionally to improve system resilience and customer experience. The role requires a Bachelor's degree and 5+ years in cloud support or related fields, with strong SQL knowledge and ITIL process experience. #J-18808-Ljbffr