Experteer Overview In this role you will be the primary contact for existing customers in the Portuguese market, managing a client portfolio to boost satisfaction and retention. You will uncover upsell opportunities, gather feedback for product improvements, and sustain long-term relationships through regular touchpoints. You’ll work with cross-functional teams to ensure a smooth customer journey and meaningful product updates. This is a chance to help scale Factorial’s Customer Experience organization in a dynamic, global environment.



Compensaciones / Incentivos • Identify upsell opportunities and generate revenue from each client • Build and maintain strong client relationships through regular video calls and ongoing engagement • Provide after-sales support to retain customers • Ensure prompt and accurate responses to client inquiries • Detect trends and weaknesses in the customer journey and collaborate on product improvements Responsabilidades • Experience in a customer service and sales role • Analytical, organized, and able to multitask • Tech-savvy and comfortable with digital tools • Interested in the B2B SaaS sector • Excellent communicator with quick empathy • Proactive and able to propose new ideas • Native level of Portuguese and professional English Requisitos principales • Private health insurance • High growth, multicultural environment • Wellhub fitness program • Cobee for expenses • Language classes • Breakfast in the office

📌 CX Account Manager Portuguese Market (Barcelona)
🏢 Factorial Hr
📍 Barcelona