Experteer Overview In this role you will manage Factorial's largest Spanish customers, acting as a trusted advisor to maximize satisfaction, retention, and sustainable growth. You will oversee a high-value portfolio, analyze client data to inform action plans, and proactively identify upsell opportunities while gathering product feedback. You will build strategic partnerships through regular interactions and cross-functional collaboration with Sales, CX, Product, Engineering, and Finance. You will mentor peers and share best practices to scale accountability across the team. Compensaciones / Ventajas • Manage a portfolio of top Spanish customers with tailored, high-impact plans • Identify trends, risks, and opportunities and propose solutions to improve journeys and drive adoption • Collaborate with cross-functional teams to maximize client impact • Maintain regular high-engagement interactions (video)
and deeply understand client needs • Mentor less experienced peers and share best practices across the team Responsabilidades • 3+ years in B2B Account Management • Proven track record of upsell, retention, and net growth • Strong strategic and analytical skills • Tech-savvy and quick to learn new tools • Excellent communication with senior clients • Experience with churn prevention and at-risk client action plans • Data-driven mindset and KPI management • Proactive and solution-oriented with new ideas • Fluency in Spanish (native or proficient) and professional English Requisitos principales • Alan private health insurance • Wellhub Gym access • Cobee expense saving • Language classes • Breakfast in the office • Nora discounts