Описание Scopely is a video game and interactive entertainment company that creates, develops, publishes, and live-operates games across mobile, web, PC, and console. Its portfolio includes MONOPOLY GO, Pokémon GO, and other games, and its proprietary technology platform is Playgami. Задачи * Run diagnostics, assess impact, prioritize support requests, and own them through resolution with timely, empathetic communication * Troubleshoot workstation, connectivity, identity, and workplace technology issues across macOS, Windows, iOS, and Android * Maintain operational ownership, technical knowledge, and clear escalation paths as a subject-matter expert * Support employee onboarding, offboarding, device lifecycle, and access processes * Prioritize tasks based on impact and urgency * Administer and improve support processes, identifying opportunities to streamline, automate, and enable self-service * Apply security best practices, focusing on data integrity and malware protection for workstations * Produce technical documentation, runbooks, standards,



and knowledge-base content * Research and recommend innovative, automated approaches to system administration tasks that scale with company growth * Use AI responsibly to improve support while maintaining human oversight * Support the AV/VC platform (Zoom) Требования * At least 5 years of related IT support or service desk experience * Experience with macOS, Windows, iOS, Android, peripherals, business applications, and workplace technology * Working knowledge of Google Workspace, Microsoft 365, Okta, JumpCloud, Zoom, endpoint management, and identity/access controls * Hands-on experience with Jira Service Management or a comparable platform * Experience with scripting and delivering process improvements or automation * Strong English language skills * Excellent interpersonal and communication skills, including the ability to work with users at all organizational levels * Decision-making, time management, planning, communic

📌 IT support technician for video games (Cataluña)
🏢 Scopely
📍 Cataluña