As an International Business Analyst specializing in Planning & Analysis, you will play a pivotal role in supporting the performance and operational excellence of our international contact centres. You will manage the analytics function by coordinating data collection, reporting, and in-depth analysis to drive informed decision-making and long-term strategic planning. Key Responsibilities * Prepare and delivertimely,accurate, and reliable daily, weekly, and monthly reportsprovidingactionable insights to stakeholders. * Analyse data related to incentive targets, call volume trends, and performance metrics to inform short-term operations and long-term strategic initiatives. * Compile,consolidate, and mine data from multiple contact centre sources and business units toprovidea comprehensive view of performance. * Collaborate with international contact centre analysts to ensure consistency and quality of analytics output. * Support workforce planning activities through forecasting and analysis tooptimizeoperational efficiency.
* Continuouslyidentifyopportunities to improve reporting processes and analytical models. What We Offer * Permanent full-time contract (39 hours per week, Monday to Friday) * Versátil hybrid work model – up to 3 days remote per week * 40k plus 10% STIP * Private health insurance & Life Insurance * Wellness programs and engaging team activities * VIP District and rental car discounts * Modern, multicultural work environment at Barcelona World Trade Centre * Meal vouchers and free car rental after one year with the company WhatWe’reLooking For * +2 yearspreviousrelevant experience as a Business Analyst with reporting, forecasting, and operational analysis * Fluent English communication skills (verbal and written) * Strong analytical mindset with high attention to detail and accuracy * Proficient in Excel with the ability to manipulate and analyse large data sets * Experience with Tableau * Excellent interpersonal skills to collaborate with stakehold