Type: Part-time contract Location: Supporting users in Barcelona, Spain or Miszewo, Poland or Changzhou or Shanghai - China * Configure, image, install and maintain PCs, desk phones, peripherals, mobile phones and other devices, including upgrades * Provide first-level support for local hardware * Resolve service desk tickets and log user-reported issues, following ITIL incident and problem management * Coach users and explain issues and fixes in plain language * Provision and manage user access * Track assets and licenses assigned to users Qualification * 5+ years across the full range of desktop support, including hardware and software asset management * End-user support in a service desk, following ITIL and help desk best practice * Troubleshooting PC hardware, peripherals and applications * Microsoft 365 / Office 365, Active Directory, and M365 users and groups * Client firewall and antivirus support * Basic network troubleshooting * Experience with Cisco Umbrella or Cisco Secure Access, or Zscaler or Palo Alto Prisma Access * Experience with SolarWinds or similar application #J-18808-Ljbffr

📌 Desktop Support Engineer (Cataluña)
🏢 GyanSys
📍 Cataluña