Experteer Overview In this role you will own and grow a portfolio of Spanish-speaking customers, focusing on upselling and cross-selling to maximize value from Factorial. You’ll engage clients consultatively, understand their goals, and identify opportunities to centralize processes within the platform. You will work with a cross-functional team to drive product adoption, renewals, and expansion, balancing proactive account management with data-driven decisions. This is a chance to shape customer success at scale in a fast-growing SaaS company. Compensaciones / Ventajas • Grow and manage your portfolio, closing upsell and cross-sell opportunities • Identify products/features that add value for each customer • Drive adoption and centralization of processes within Factorial • Manage end-to-end expansion opportunities from need discovery to deal closure • Build strong customer relationships and understand their goals and challenges • Hold regular meetings to monitor engagement, share updates,
and uncover new needs • Ask targeted questions to unlock additional value for accounts • Act as strategic partner recommending the best Factorial solutions • Analyze portfolio to spot growth risks and opportunities • Create action plans and prioritize activities for each account • Track metrics such as adoption, expansion potential, renewals, and churn risk • Own portfolio understanding and data-driven decision-making • Address friction points early to protect retention and growth • Support cross-functional collaboration to maximize customer outcomes Responsabilidades • 1+ year of experience managing B2B customer portfolios • Experience in upselling, cross-selling, and/or account expansion • Experience working with commercial targets and KPIs • Ability to analyze a portfolio, identify opportunities and build action plans • Proactive, autonomous and results-oriented mindset • Strong communication and ability to build trusted customer relationships • Ability to ask the right quest