We are looking for an Account Manager to grow and retain Sortlist's client base across the Italian market , with additional scope on the Dutch and UK markets .
Based in Madrid (Spain), you will manage a portfolio of agencies and SaaS customers, helping them extract long-term value from Sortlist's ecosystem while identifying opportunities to expand partnerships.
Why This Role Exists
Sortlist is evolving from a marketplace into a SaaS-first growth platform helping service providers detect demand, access the right contacts, and convert opportunities into revenue.
Italy is one of our highest-potential markets , and the Dutch and UK portfolios need consistent commercial ownership. Your role is to turn product adoption into long-term partnerships , ensuring clients generate measurable business value while identifying opportunities to grow their use of the platform. Your impact will be directly visible in client retention, expansion revenue, and platform adoption.
- Own and grow a portfolio of clients in Italy, plus a set of accounts in the Netherlands and the UK.




- Serve as the main point of contact for agencies using Sortlist.
- Drive retention, renewals, expansion, and adoption across the product ecosystem.
- Conduct structured QBRs and define mutual action plans.
- Identify and execute upsell and cross-sell opportunities.
- Manage churn risks and commercial conversations proactively.
- Maintain a clean pipeline and accurate forecasts in HubSpot.
- Collaborate with Sales, Marketing, and Customer Success to improve client outcomes.
- Provide structured feedback from the field to influence product and go-to-market decisions.
- Operate with clear weekly KPIs (meetings, calls, account actions) and strong ownership over results.

You’ll develop into a strategic Account Management professional by learning how to:
- Drive retention and expansion strategies across multiple markets and cultures.
- Run structured value-driven client conversations and QBRs.
- Translate product ado

📌 Account Manager (Madrid)
🏢 Sortlist Group
📍 Madrid