OverviewJAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries.

Todas las habilidades, cualificaciones y experiencia relevantes que necesitará un candidato seleccionado se enumeran en la siguiente descripción.
Our 1,300+ integral employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses.
For more information, visit We're Looking For
We are looking for a Customer Support Representative to provide functional support to customers and suppliers using the JAGGAER platform. In this role, you will help resolve first-line technical questions, understand customer workflows, and connect customers with the appropriate internal teams.



Your work will support a reliable customer experience and help customers make effective use of the platform.
Principal Responsibilities
- Provide functional support to customers and suppliers using the JAGGAER platform, including first-line assistance with technical issues.
- Act as a connection point between customers and internal teams such as Development, Project Management, and Professional Services.
- Analyze customer and project-specific interfaces and workflows to understand issues and identify practical solutions.
- Manage customer relationships and escalations with appropriate ownership and follow-through.
- Maintain knowledge of in-house solutions and translate technical concepts into clear, accessible explanations for non-technical audiences.

Position RequirementsMust Have
- Good understanding of business processes and proficient computer skills.
- Strong customer focus, clear communication skills, and the ability to remain effective in a high-pressure environment

📌 Customer Support Representative (Madrid)
🏢 Jaggaer
📍 Madrid