Job Title:Customer Service Sales Representative (Dutch-Speaking) Hybrid HS03Job DescriptionExperience the power of a game-changing careerWant to be part of an innovative and growing team? We’re a integral technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.If you’re looking to grow and be inspired, as a Customer Service Sales Representative in Barcelona ( Hybrid ), you will be part of our team of game-changers who are powering the brands of the future in tech.Career growth and personal developmentThis is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.What you will do in this roleIn everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requestsFast and effective reply to inbound queriesMake outbound calls when necessary to solve issues with customers and different internal business unitsCreate quote and follow up with cross selling / up selling and a proactive and service attitudeEnsuring personal knowledge of the Store portfolio and Post sales process´s are maintainedInitiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools,



such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.Your qualificationsWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.Concentrix is a great match if you:Are bilingual or proficient in Dutch and fluent in EnglishHave minimum of 1 year relevant experienceHave strong communication skillsKnowledge of sales techniques (up-/cross-selling, objection handling, etc )Are customer driven and motivation to work in salesAre achievement and target orientedHave IT knowledge and technical understandingHave strong personal interest & curiosity in IT products and applicationsHave Real capability to listen to customersCan conduct effective qualification skills to ensure a comprehensive understanding of customer needsHave Exceptional customer facing and customer care skillsDon’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job,



whether it’s this one or another role.What’s in it for youWe challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.In this role, we offer benefits that help support your unique lifestyle:Full time 39 hours/week contract: Monday to Friday 09-18hSalary 20,000€ gross/year base (12 payments) + 2.000 EUR gross year in bonus according to performanceGreat office location in Barcelona (hybrid work model)Friends hunting (referral) bonusFull paid training about the company and the project you will be working onCareer development program and specialized coursesExperience the best version of you!At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.Concentrix is an equal opportunity employerWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.Location:ESP Barcelona - C/ de la Selva de Mar, 129Language Requirements:Dutch (Required), English, FrenchTime Type:Full time#J-18808-Ljbffr

📌 Customer Service Sales Representative (Dutch-Speaking) - On Site - High Tech Hs03 (Distrito del Ensanche)
🏢 Concentrix
📍 Distrito del Ensanche