Start: asap DUTIES AND RESPONSIBILITIES: * Act as the first point of contact for dealers and end users via phone and email * Troubleshoot technical issues and provide accurate and timely solutions * Educate customers on product usage, updates and best practices * Create and manage support tickets to ensure proper tracking and resolution * Collaborate with internal teams to resolve complex or escalated cases * Maintain accurate customer records and documentation in internal systems * Take ownership of customer cases and progress them through to resolution or escalation REQUIREMENTS:



* Native or near-native level of German * Advanced level of English * Minimum 2 years of experience in Customer Service or Technical Support * Good customer service skills and the ability to understand customer needs * Strong listening and communication skills * Ability to troubleshoot technical issues and provide effective solutions * Ability to take ownership of cases and manage them through to resolution * Comfortable working in a customer service environment OFFER: * Full-time (39 hours) contract, Monday to Friday, 09:00 and 18:00 * Central office location in Barcelona * Fully paid training on the company and project * Career development programmes and specialised courses * Comprehensive training on the product, advanced technologies, and in-demand skills in the market * Guidance and tools to reach career potential #J-18808-Ljbffr

📌 Technical Support Advisor (Valencia)
🏢 Personalbüro U. Herrmann
📍 Valencia