We are looking for a VIP Account Manager to take ownership of relationships with our highest-value players. In this role, you will be responsible for building long-term relationships, delivering a highly personalized experience, and driving VIP engagement, retention, and loyalty. Key Responsibilities VIP Relationship Management * Build and maintain strong, long-term relationships with VIP players. * Act as a trusted point of contact, understanding individual player preferences, expectations, and needs. * Deliver a consistently high level of personalized service across all player interactions. Player Engagement & Retention * Develop and implement personalized engagement strategies to strengthen player loyalty and retention. * Manage tailored rewards, promotions, and incentives based on individual player profiles and activity. * Proactively engage with VIP players to maintain strong relationships and encourage continued engagement. Communication & Support * Serve as the primary contact for assigned VIP players across channels including Intercom, Discord, email,
and other communication platforms. * Respond to player requests and concerns promptly and professionally. * Take ownership of issues through to resolution, coordinating internally where required. Data & Player Insights * Monitor player activity, preferences, and performance to identify opportunities for engagement and retention. * Use player data and behavioral insights to make informed decisions around rewards, promotions, and communication. * Maintain accurate and up-to-date records of VIP interactions and relevant player information. Cross-Functional Collaboration * Work closely with Customer Support, Marketing, Promotions, Payments, and other internal teams to ensure a seamless VIP experience. * Coordinate exclusive offers, campaigns, and player experiences tailored to VIP segments. * Share player feedback and insights with relevant teams to help improve products and services. What We're Looking For * Prove
📌 Vip Account Manager (Madrid)
🏢 Gamdom
📍 Madrid