Customer Success Manager (m/w/d) Aurora Live, a dynamic B2B company, seeks a Customer Success Manager to drive growth. We connect decision makers and solution providers worldwide through exclusive, high-quality events and support our customers to achieve maximum ROI with our lead-generation services. Role Main point of contact for customers, build relationships, coach providers, and generate valuable leads through 1-on-1 meetings and exclusive events. This is a sales-oriented role, acting as an extension of the Sales team and building long-term customer relationships to foster further business.



Tasks * build and maintain strong customer relationships * provide excellent customer service * support providers with knowledge and tools to optimize participation in exclusive events * collaborate with Sales team on upsell and portfolio sales * communicate value of our services and event concept * effective time management * precise and detail-oriented work Profile * experience in a customer-facing role * proven success in building and maintaining long-term relationships * excellent communication and interpersonal skills * fluent German and professional English * analytical thinking * independent and collaborative work ability Offer * competitive compensation with base salary, commissions, and starting bonus * onboarding program * career opportunities in Europe * up to 12 extra vacation days * local benefits such as gym or massage discounts * integral community and diversity Recruitment * video screening * interview with Hiring Manager * second interview with Team Manager #J-18808-Ljbffr

📌 Customer Success Manager (Barcelona)
🏢 Management Events International Oy
📍 Barcelona