Responsibilities * Ensure customer satisfaction, retention, and growth by delivering proactive, high-value, and personalized support throughout the customer lifecycle within our data centers. * Act as the primary point of contact for the client for all types of requests. * Manage customer communications (maintenance, events, incident management, improvement areas, technical work). * Monitor and improve customer satisfaction. * Handle all customer requests, informing management and impacted teams. * Support clients during audits. * Act as interface between customer requests and internal departments. * Participate in internal meetings related to managed accounts. * Provide on-call support as Head of Customer Success. * Identify cross-sell/up-sell opportunities. Requirements * Proven experience in customer relationship management within data centers.



* Managing Key Accounts * Strong listening and needs analysis skills. * Ability to coordinate and manage projects and external service providers. * Project management capabilities. * Proficient with standard office tools. * Basic knowledge of data center technologies: power, cooling, physical security, network connectivity. * Excellent verbal and written communication skills. * Strong customer service mindset, diplomacy, and attention to detail. * Ability to simplify technical topics for various audiences. * Experience managing a technical client portfolio. * Proficient with ITSM and CRM tools. * Fluent in Local language; Fluent in English. #J-18808-Ljbffr

📌 Senior Customer Success Manager (Madrid)
🏢 Data4
📍 Madrid