Overview: JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries. Our 1,300+ general employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information, visit www.jaggaer.com What We're Looking For We are looking for a Customer Support Representative to provide functional support to customers and suppliers using the JAGGAER platform. In this role, you will help resolve first-line technical questions, understand customer workflows, and connect customers with the appropriate internal teams. Your work will support a reliable customer experience and help customers make effective use of the platform. Principal Responsibilities:



- Provide functional support to customers and suppliers using the JAGGAER platform, including first-line assistance with technical issues. - Act as a connection point between customers and internal teams such as Development, Project Management, and Professional Services. - Analyze customer and project-specific interfaces and workflows to understand issues and identify practical solutions. - Manage customer relationships and escalations with appropriate ownership and follow-through. - Maintain knowledge of in-house solutions and translate technical concepts into clear, accessible explanations for non-technical audiences. Position Requirements: Must Have - Good understanding of business processes and proficient computer skills. - Strong customer focus, clear communication skills, and the ability to remain effective in a high-pressure environment. - Ability to learn quickly, work in a solution-oriented way, and work autonomously when appropriate. - Professional prof

📌 Customer Support Representative (Comunidad de Madrid)
🏢 Confidential
📍 Comunidad de Madrid