Main Responsibilities * Provides support for all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy. * Computer setups, which includes, but is not limited to: Operating Systems setup, installation of MS updates, Anti-Virus installation / configuration, software installation / configuration, network configuration, image / re-image PC / laptops/Tablets. iPhone setup & IOS troubleshooting. * Engages in research and in-depth troubleshooting to resolve technical issues. * Consults with specialized technical staff when necessary. * Liaise and Support with other IT teams were necessary: Network/Infrastructure Records customer and problem information in PCI's ITSM Solution. * Updates tickets with activities and closes tickets with resolution entered upon completion of the job. * Resolves Incidents and Service Requests and escalates complex and/or high priority problems to the appropriate support groups for resolution.



* Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up. * Procurement of, but not limited to: Computers, desktops, & printers Knowledge of and adherence to all PCI, cGMP, and GCP policies, procedures, rules. * Performs other duties as assigned by Manager/Supervisor. Specific Qualifications * undefined 5 GCSEs or equivalent to include English & Maths or equivalent. * undefined Desktop certifications preferred. * Degree or equivalent gained in the field of IT/technology. * undefined undefined undefined Specific Knowledge / Skills Competence * Essential Demonstrable experience in the operation & support of desktop-based systems. * iPhone setup & IOS troubleshooting Good numeracy & literacy skills. * Effective verbal & written communication skills. * Excellent attention to detail. * Good presentation skills & the ability to provide effective trai

📌 IT Helpdesk Specialist (León)
🏢 PCI TRGR Penn Pharmaceutical Services
📍 León