Customer Service Representative (French-speaking) - On-site - Electrical Automotive Industry XM01 Dé el siguiente paso en su carrera profesional ahora: desplácese hacia abajo para leer la descripción completa del puesto y envíe su solicitud. Experience the power of a game-changing career Are you looking for what's next? We're a integral technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will: * Take incoming customer contacts (via telephone, email, chat & other automated alerts)



and solve users' demands * Log call details onto call management systems and provide response and resolution within SLA * Maintain service and product knowledge and expertise associated with applications specific to individual customers * Ensure contractual SLA is maintained * Provide cover for other Agents in their absence, either within the same team or across teams * Understand and comply with administrative duties including holiday, sickness and overtime * Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction Your qualifications * Are proficient or bilingual in French and are fluent in English * Have 1 year working experience in Customer Service * Posses working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration * Have good disposition to work in a customer service environment * Can take ownership and progress calls to resolution or to elevate call to resolution * Experience in the automotive industry and wi * Have working experience with electric vehicles or possess your own Don't meet every requirement? No

📌 Customer Service Representative (Barcelona)
🏢 Concentrix Spain Business Process Outsourcing S.L.U.
📍 Barcelona